Product Information
Are the products genuine?
Yes. All products sold in our store are 100% genuine and authentic.
We do not sell counterfeit, refurbished, or imitation products.
Is an instruction manual included?
Most products include a Japanese instruction manual.
An English manual may not be available for some items.
Are the products brand new?
Yes. All products are brand new and unused.
We source our items through authorized distribution channels in Japan.
Shipping
Where do you ship from?
All items are shipped directly from Japan.
What shipping method do you use?
We use international courier services such as FedEx or DHL.
All shipments include a tracking number.
Customs Duties & Taxes (IMPORTANT)
Will I be charged customs duties or import taxes?
Yes, depending on your country or region.
Customs duties, import taxes, or VAT may apply.
Who is responsible for paying customs duties and taxes?
The buyer is fully responsible for all customs duties, taxes, and VAT.
We ship under DDU (Delivered Duty Unpaid) terms unless otherwise stated.
Returns & Cancellations
Can I cancel my order?
Yes, but ONLY before shipment.
Once a tracking number is issued, cancellation is NOT possible.
Can I return an item?
Yes. Returns are accepted within 30 days of delivery,
ONLY if the item is brand new and unused.Used or installed items are NOT eligible for return.
Who is responsible for return shipping costs?
For returns due to customer reasons, return shipping costs are the buyer’s responsibility.