Refund policy
Last updated: October 23, 2026
We want you to be confident buying genuine Japanese tools from us. Please contact us before sending anything back: yourtoolboxjp@gmail.com. Returns sent without contacting us first may not be accepted.
At a glance
| Situation | Return window | Return shipping |
| Defective, damaged in transit or wrong item (any price) | 30 days from delivery | We pay |
| Change of mind, item under US$500 (unused, complete, original packaging) | 30 days from delivery | Buyer pays |
| Change of mind, item US$500 or more | Not accepted | |
| EU and UK consumers (any item) | 14 days to withdraw | Buyer pays unless defective, damaged or wrong |
Approved refunds are issued within 5 business days of our inspection, to your original payment method.
1. Defective, damaged or wrong items
If your item arrives defective, damaged in transit, or is not the item you ordered, contact us within 30 days of delivery with your order number and photos of the item and packaging. We will offer a replacement or a full refund, and we pay the return shipping. This applies to all items, regardless of price.
2. Change-of-mind returns
For items priced under US$500, you may return an item for any reason within 30 days of delivery if it is unused and in its original condition, with all accessories, manuals and original packaging. The buyer pays the return shipping. Original shipping charges and any import duties or taxes you paid are not refundable.
Items priced US$500 or more cannot be returned for change of mind (for example, ordered by mistake or no longer needed). Section 1 still applies to these items.
3. Items we cannot accept back
- Items that have been used, modified, or damaged by the customer
- Items missing accessories, manuals or original packaging
- Consumables (such as grinding points, burs, abrasives and compounds) once the package is opened
- Requests made more than 30 days after delivery
4. European Union and United Kingdom customers
If you are a consumer in the EU or UK, you have the statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Notify us within that period and return the item within 14 days of notifying us. This right applies to all items, regardless of price. Unless the item is defective, damaged or wrong, the return shipping is paid by the buyer.
5. Refunds
After we receive and inspect the returned item, we will tell you whether the refund is approved. Approved refunds are issued within 5 business days to your original payment method. Your bank or card issuer may take additional time to post the refund.
6. Exchanges
The fastest way to get a different item is to return the original item (as described above) and place a new order.
7. Contact
yourtoolboxJP
4-7-14 Seiiku, Joto-ku, Osaka 536-0007, Japan
Email: yourtoolboxjp@gmail.com
More answers: Help Center