Contact

Talk to us about a tool or an order

We are a small team in Osaka, Japan. Questions are answered by people who know Japanese tools, by email, within 1 business day (Japan time).

How to reach us

Emailyourtoolboxjp@gmail.com
Reply within 1 business day (Japan time)
Phone+81 80-3803-2752
Weekdays 9:00–18:00 JST (email preferred)
AddressyourtoolboxJP
4-7-14 Seiiku, Joto-ku, Osaka 536-0007, Japan
BusinessQuotes for companies and multiple units: Business & bulk orders

Get a faster answer

  1. About an order: include your order number (it is in your order confirmation email).
  2. About a tool: send the brand and model number, or a link to the product page, and tell us what job you need it for.
  3. Damaged, defective or wrong item: attach photos of the item and the packaging. Please contact us before sending anything back.
  4. Shipping or duties: tell us your country.

Quick answers

ShippingFree on most items. Ships in 5–7 days with tracking. Import dutiesIncluded for US orders. Other countries: paid by the buyer. Returns30 days for defective, damaged or wrong items at our cost. All questionsOrdering, payment, sizes, voltage and more in the Help Center.

Send us a message

Contact

Contact us

Questions about a product or an order? Email us and we will reply within 1 business day (Japan time).

Instagram: @yourtoolbox_jp — send us a DM about fit, shipping or duties. We reply within 24 hours.

Email: yourtoolboxjp@gmail.com
Phone: +81 80-3803-2752 (weekdays 9:00–18:00 JST; email preferred)
Business name: yourtoolboxJP
Address: 4-7-14 Seiiku, Joto-ku, Osaka 536-0007, Japan

For returns, please read our Refund Policy and contact us before sending anything back.