How can we help?

You pay when you place the order. The payment methods available for your country are shown at checkout (for example, credit and debit cards and PayPal).

You can cancel any order before it ships. Once we have emailed you a tracking number, the order can no longer be cancelled, but you can still use our returns process.

To change the shipping address, email us before the order ships.

Email us the brand and model number. We will check whether we can get it in Japan and reply with availability.

Yes. See Business & bulk orders for quotes on multiple units or mixed orders.

Every order ships from our base in Osaka, Japan.

Most items ship free to the United States and to the other countries we ship to. A few large items, such as some cordless power tools, have a shipping charge, and orders to Nigeria have a shipping charge. The shipping cost for your order is always shown at checkout before you pay.

Orders ship from Japan within 5–7 days. Most international orders arrive in about 1–2 weeks in total. These are estimates, not guarantees: customs clearance or carrier delays can add time.

Most orders ship by courier (FedEx or DHL). Some smaller, lower-priced hand tools ship by Japan Post. Every order has tracking, and we email you the tracking number when it ships.

We ship to every country you can select at checkout. If yours is not listed, email us and we will check. Country guides: Australia, Canada, United Kingdom.

Email us within 30 days of the expected delivery date with your order number. If the item is damaged, include photos of the item and the packaging. We will work with the carrier and offer a replacement or a full refund for items damaged in transit.

No. For US orders, import duties are included in our prices. We pay them, so you will not be asked to pay duties on delivery.

Import duties, taxes (such as VAT or GST) and customs fees are not included in our prices or shipping. They are set by your country and are paid by the buyer, usually to the carrier at delivery.

If a package is refused because duties were not paid, the return shipping cost and any fees charged to us are deducted from the refund. Details: Shipping Policy.

Original shipping charges and any import duties or taxes you paid are not refunded on change-of-mind returns. Full terms: Refund Policy.

• Items that have been used, modified or damaged by the customer
• Items missing accessories, manuals or original packaging
• Opened consumables such as grinding points, burs, abrasives and compounds
• Requests made more than 30 days after delivery

Email us before sending anything back, with your order number (and photos if the item is damaged or defective). We will reply with the return instructions. Returns sent without contacting us first may not be accepted.

After we receive and inspect the item, we tell you whether the refund is approved. Approved refunds are issued within 5 business days to your original payment method. Your bank may take extra time to post it.

The fastest way is to return the original item and place a new order for the one you want.

Yes. Every product is brand new and genuine, bought from established distributors in Japan. We do not sell counterfeit, used or refurbished items. We are an independent retailer and are not affiliated with the brands we sell.

Yes. These are the versions sold in Japan. Packaging and instruction manuals are usually in Japanese, and an English manual may not be included.

Japanese tools are made to metric sizes and to Japanese Industrial Standards (JIS). For example, JIS cross-point screwdrivers are made for JIS screws, which are common on Japanese cars and motorcycles. See JIS vs Phillips explained.

Japan uses a 100 V mains supply, and products that plug into the mains are made for it. Check the power specification on the product page. Many measuring tools and testers run on batteries instead. If you are not sure, email us the model number before you order.

Products ship as supplied by the manufacturer for the Japanese market. If you need a calibration certificate, email us before you order and we will check whether one is available for that model.

We take specifications from manufacturer catalogs and other reliable sources. If we cannot confirm a value, we write "Not confirmed" instead of guessing.

If an item arrives defective, we replace or refund it (see Returns). For a problem that appears later, email us the model number and a description or photos, and we will look into it.